Spontaneous Request and Rapid Response
On October 16, 2024, Matthieu from France initiated his conversation with Lombok Dirt Bike, expressing a desire to immediately enjoy a dirt bike tour. He inquired about the possibility of joining a tour on the same day. The swift response from a representative identified as IKB provided informative answers: the tour could last about 7 hours and was possible to start that very afternoon.
Tailoring the Tour for Beginners
Matthieu, who admitted to being a novice, was assured that he would receive basic training before the tour began. This shows Lombok Dirt Bike’s attention to safety and comfort for participants, especially those who are inexperienced. IKB informed that the tour would be private, involving only Matthieu and the guide, ensuring a personal and in-depth experience.
Negotiation and Agreement
In the subsequent dialogue, Matthieu attempted to negotiate the price of the tour, initially willing to pay only 1 million Rupiah. However, IKB explained that the offered price already included a discount and pick-up and drop-off service from a hotel in the Kuta Lombok area. Matthieu eventually agreed to the proposed price, demonstrating trust in the value provided by Lombok Dirt Bike.
Preparation and Customer Satisfaction
After the agreement was reached, Matthieu set off for the awaited tour. His response post-tour was highly positive; he praised the quality of guidance provided by the guide, Drymons, and expressed interest in repeating a similar experience in Bali. His successful tour adds evidence that Lombok Dirt Bike not only meets but often exceeds customer expectations.
Impact of High-Quality Service
Matthieu’s successful experience on the tour demonstrates how high-quality service, tailored offerings, and effective communication can create a memorable experience for customers. Lombok Dirt Bike clearly shows their commitment to providing services that are not only safe and comfortable but also highly satisfying and personal for each participant.
